Service Levels

A service level in Carriyo allows merchants to define their expected timeline for a shipment. The service levels can be applied for each stage of the shipment journey, namely processing (time for processing the shipment in the warehouse or store), collection (time for the carrier to collect the shipment) and delivery (time for the carrier to deliver once shipment is collected). You can also setup the expected customer promise covering the end to end timeline for delivery from the time the customer places an order. The service levels work in the same way as automation rules in terms of the sequence of priority and the conditions to allow you to define different service levels based on your requirements for different types of shipments.