Shipment Error Codes
A create or an update action to a shipment can result in an error. You will find the list of error codes and their descriptions below.
| Error Code | Level | Description |
|---|---|---|
address_free_form_not_subscribed |
ERROR | Your account is not subscribed to use free form address. Please reprocess the booking with a predefined location. |
carrier_account_invalid |
ERROR | The Carrier Account provided for the shipment does not exist. Please use a valid carrier account and reprocess booking again. |
coordinates_invalid |
ERROR | The Coordinates provided does not contain the correct latitude and longitude. Please provide valid Coordinates and reprocess booking again. |
coordinates_latitude_invalid |
ERROR | The Latitude provided in the coordinates is invalid. Please use a valid range [-90 to 90] and reprocess booking again. |
coordinates_longitude_invalid |
ERROR | The Longitude provided in the coordinates is invalid. Please use a valid range [-180 to 180] and reprocess booking again. |
country_invalid |
ERROR | The Country Code provided is invalid. Please use a valid 2 letter ISO 3166 country code and reprocess booking again. |
custom_attribute_invalid |
ERROR | The Custom Attribute provided does not exist. Please use a valid custom attribute and reprocess booking again. |
custom_attribute_not_subscribed |
ERROR | Your account is not subscribed to use custom attributes. Please reprocess the booking without custom attributes. |
custom_attribute_value_invalid |
ERROR | Invalid value provided for custom attribute. Please use a valid custom attribute value and reprocess booking again. |
custom_attribute_value_max_length_exceeded |
ERROR | The Value of free text customer attribute should be under 100 characters. Please use a valid custom attribute value and reprocess booking again. |
default_merchant_not_configured |
ERROR | No default Merchant is configured for the tenant. Please provide a valid Merchant and reprocess booking again. |
dimension_unit_invalid |
ERROR | The Dimension unit provided is invalid. Please use one of the allowed values: PDF PNG or ZPL and reprocess booking again. |
email_invalid |
ERROR | The Contact Email provided is invalid. Please provide a valid contact email and reprocess booking again. |
email_missing |
WARNING | Contact Email is missing. |
item_hscode_missing |
WARNING | The Item HS Code may be required to complete the booking for cross border shipments. |
item_origin_country_missing |
WARNING | The Item Origin Country may be required to complete booking for cross border shipments. |
item_weight_missing |
WARNING | The Item Weight may be required to complete booking for cross border shipments. |
label_format_invalid |
ERROR | The requested Label format is invalid. Please use a valid label format and reprocess booking again. |
merchant_missing |
ERROR | The Merchant provided is not found. Please provide a valid merchant and reprocess booking again. |
no_carrier_assigned |
ERROR | No Carrier Account was assigned to the shipment. Please assign a valid carrier account and reprocess booking again. |
parcel_dimensions_missing |
WARNING | The Parcel Dimensions may be required by the carrier. |
parcel_info_missing |
WARNING | The Parcel info may be required by the carrier. Please provide at least one valid Parcel. |
parcel_item_invalid |
ERROR | Parcel Items contains invalid data. Please use valid parcel info and reprocess booking again. |
parcel_weight_missing |
WARNING | Parcel Weight may be required by the carrier. Please provide missing Weight. |
partner_location_invalid |
ERROR | The Location provided does not exist. Please use valid location and reprocess booking again. |
partner_location_not_active |
WARNING | The Location provided '%s' is not active. Please use valid location and reprocess booking again. |
payment_currency_invalid |
ERROR | The Payment currency provided is invalid. Please use a valid ISO 4217 currency code. |
payment_method_invalid |
ERROR | The Payment method provided is invalid. Please use one of the allowed values: PREPAID or CASHON_DELIVERY and reprocess booking again. |
payment_pending_amount_invalid_for_cod |
ERROR | The pending amount provided is invalid for CASHONDELIVERY. Please provide a pending amount greater than zero and reprocess booking again. |
payment_pending_amount_invalid_for_prepaid |
ERROR | The pending amount provided is invalid for PRE_PAID. Please remove pending amount or set it to zero and reprocess booking again. |
phone_number_invalid |
ERROR | The Phone number provided is invalid. Please use valid phone number and reprocess booking again. |
phone_number_unknown |
WARNING | The Phone Number provided may not be a valid number. |
postcode_missing |
WARNING | The Postcode is missing. |
required_data_invalid |
ERROR | Required data is invalid. Please provide valid data and reprocess booking again. |
required_data_missing |
ERROR | Required data is missing. Please provide missing data and reprocess booking again. |
shipment_source_type_invalid |
WARNING | The Shipment source type provided is invalid. Please use one of the allowed values. |
time_slot_invalid |
WARNING | The TimeSlot provided does not exist. Please use valid timeslot and reprocess booking again. |
weight_unit_invalid |
ERROR | The Weight unit provided is invalid. Please use one of the allowed values: KG, and reprocess booking again. |