Shipment Booking

Shipment booking is the process of registering a shipment with a carrier, obtaining a tracking number, generating a label, and scheduling a pickup.

Carriyo supports two types of shipment booking flows, as outlined in the diagrams below:

This flow is best for merchants who want early visibility of shipments in Carriyo from the time the customer order is received.

For forward shipments:

The merchant creates a draft shipment in Carriyo when the customer confirms their order.
Once the items are picked and packed, the merchant confirms the shipment in Carriyo to receive the label.
Once all fulfillment processes are completed, the merchant marks the shipment as "Ready to Ship".

For reverse shipments:

The merchant creates a draft shipment in Carriyo when a customer requests a return.
Once the return request is reviewed and approved, the merchant confirms the shipment in Carriyo.
Once the pickup time is agreed with the customer, the merchant marks the shipment as "Ready to Ship".

Shipment Status Flow

This flow is used when a merchant only wants to view shipments that have already been processed at their fulfillment location.

For forward shipments:

The merchant creates the shipment in Carriyo after the items have been picked and packed, and receives the label.
Once all fulfillment processes are completed, the merchant marks the shipment as "Ready to Ship".

For reverse shipments:

The merchant creates the shipment in Carriyo when the customer's return request is reviewed and approved.
Once the pickup time is agreed with the customer, the merchant marks the shipment as "Ready to Ship".

Shipment Status Flow