The Return Request Object

A Carriyo Return object represents a customer return request. A Carriyo return is created when a customer requests to return an item for some reason. For example, the item was damaged on delivery or the product is not as advertised or simply the customer has changed their mind.

When a return is initiated, a business user can approve the request, which may result in the creation of a reverse shipment.

The Carriyo Returns API allows the merchant to create, approve reject and manage return requests. It also allows the merchant to define allowed return reasons, resolutions and other return settings.

return_request_id	string
shipments	Array of strings List of shipment ids associated with this return request.
partner_order_reference	string
	Array of objects (Return Request Additional Reference) List of additional references associated with this return request.
merchant	string
status	string Click here for the list of Return Request Status Codes
	object (Pickup Object)
customer_comment	string
channel	string
	Array of objects
	Array of objects (Return Request Item)
refund_method	string
	object (Return Refund Information)
creation_date	string
update_date	string
approval_date	string
cancellation_date	string
rejection_date	string
completion_date	string
	Array of objects (Return Request Items Update)